Graduate Assistant
Financial Aid Graduate Assistant for Fall 2024 and Spring 2025.
Up to 12 credit hours per term for 20 hours per week
The graduate assistant will be trained on basic administrative functions of the financial aid office and serve as the primary reviewer and manager of Navigate cases assigned to financial aid in order to provide proactive outreach and support to students in a collaborative environment with other offices:
· Accumulate direct counseling experience by assisting students through case management on Navigate and conduct proactive call campaigns for students with incomplete records.
· Assist with daily administrative tasks such as data entry, faxes, and the mail as needed during peak seasons.
· Train and assist with the supervision of student workers in the office including the Financial Literacy Ambassador team.
· Develop and enhance procedural and training manuals for the office due to updates in regulations or changes in office workflows.
· Attend and assist with College Fairs, Open Houses, Financial Aid Nights, and FAFSA Workshops. These events may be on weekends or during evening hours.
· Promote and work with Financial Aid’s social media sites (Facebook and Instagram).
· Support the enhancement of the AskRammy Chatbot by developing and updating custom questions.
SKILLS THAT WILL BE DEVELOPED AND ENHANCED
Counseling Skills- Students will have the opportunity to develop effective counseling skills that will be useful in a higher education setting. While working one on one with current and prospective students, graduate assistants will have the opportunity to develop effective communication and listening skills. The graduate assistant will participate in weekly meetings with their supervisor to receive feedback and direction for the week.
Learn how to manage multiple projects and prioritizing the needs of colleagues and students. Learn to take initiative in order to produce long term projects while managing daily tasks.
Develop understanding of the impact Financial Aid has on enrollment management and how changes in federal and state regulations affects the policies and procedures of the Financial Aid office. Learn to work with different departments and agencies to enhance customer service and educational program offerings to students.