Graduate Assistant Success Coach for Case Management
The Success Coach for Case Management Graduate Assistant in the Success Coaching Office is responsible for supporting the management of student cases related to Low/No Attendance and Academic Concerns. The role requires running reports using Navigate, the university's software for case management and student records, and organizing these reports in Excel for efficient tracking and outreach.
Key Responsibilities:
- Run and manage reports from Navigate to track cases of students referred by professors due to low attendance or academic performance concerns.
- Organize data from Navigate and accurately import it into an Excel spreadsheet used for tracking student outreach and responses.
- Use Navigate to send text messages and emails to students to offer support and resources as needed.
- Monitor student responses and update tracking sheets regularly to ensure accurate and up-to-date information.
Qualifications:
- Demonstrate proficiency in Excel, including data entry, organization, and basic functions.
- Willingness to learn and effectively use Navigate for case management and outreach.
- Strong organizational skills and attention to detail.
- Ability to manage a high volume of cases efficiently and accurately.
Success Coaches are graduate assistants that work in the Office of Success Coaching through the Learning Assistance and Resource Center (LARC) at West Chester University (WCU). Success Coaches provide individualized support to guide clients toward academic and personal success at WCU. Success Coaches provide support to both undergraduate and graduate clients and are available to meet with clients virtually and in-person.
Success Coaches provide critical university outreach via email, text and phone to students who are referred to Success Coaching via cases in the Navigate platform by faculty and staff for attendance and academic concerns. Success Coaches encourage these students to schedule a Success Coach meeting to find solutions to get back on track.
Key Responsibilities include helping clients with: time management, test preparation, effective study techniques, note taking, active reading, goal setting, self-care and much more.
Communication Skills:
- Strong written (email) and verbal communication skills
- Strong interpersonal skills and ability to build relationships
- Excellent listening and empathy skills
- Ability to build rapport and trust with clients
Coaching:
- Provide guidance, support, and encouragement to clients throughout their academic journey
- Monitor client progress through maintaining case notes
Goal Setting:
- Collaborate with clients to define their academic, personal and social goals
- Develop realistic and effective action plans to achieve those goals
- Help clients identify potential challenges and develop strategies to overcome them
Resource Navigation:
- Connect clients with campus resources
Success Coaches engage in regular bi-weekly meetings with their supervisor (Success Coach Lead) and the Success Coaching Team for training and skill development.
Center Hours of Operation:
Sunday (Virtual) : 2-6pm
Monday- Thursday: 10am- 6pm
Friday: 10am- 2pm
Qualifications:
- Enrollment in a WCU graduate degree-seeking program (Master’s level).
- Preference for first-year graduate students enrolled in one of the following programs:
- Psychology
- Counselor Education
- Education
- Higher Education Policy and Student Affairs
- Social Work
- Eligibility for a graduate assistantship as determined by the Graduate School (refer to the Graduate School information on the WCU website).
- A minimum GPA of 3.0 or above.
- Excellent oral and written communication skills.
- Exceptional organizational and time management skills, with the ability to teach these skills to others.
- Strong interpersonal skills and the ability to build rapport with diverse students.
- Ability to work effectively as part of a team.
- Proficiency with Microsoft Office Suite, Teams, Outlook, and related tools.
- Availability to attend bi-weekly staff meetings.